With the many advances in the technology industry, it can be hard to keep up with other businesses who have seemed to have all the state-of-the-art software. Although a chat bot may seem like a minuscule part of the extensive landscape of technology, it brings tremendous benefits to your business.
A chatbot is artificial intelligence (AI) software designed to talk to users and answer their queries in the form of messaging apps. You can find chatbots on various platforms such as messaging applications, mobile apps, and websites. This software helps provide round-the-clock customer assistance for your business.
Because chatbots are run by AI technology, they’re programmed to comprehend the language nuances and give your consumer an appropriate response. This way, the users feel a human and personal interaction. The software also becomes smarter over time as it learns from each interaction.
With this, the AI can respond more efficiently, and they can provide more information to the consumer. You can also screen every query sent to the chatbot so you can easily hand off the more complicated issues to human agents.
More and more businesses have incorporated chatbots into their businesses, and it’s not hard to see why.
Over 5 billion people across the globe use messaging apps - it's the format of communication that they are used to. In fact, Millennials now prefer chat to phone calls when it comes to customer service; getting assistance from chatbots will be like their everyday, typical mode of communication. They feel at ease asking for assistance, and they get immediate resolution to their queries because they no longer have to wait for human agents to pick up their calls.
Additionally, users don’t have to create an account or even download an additional application to access your chatbot. The software is transient; they are embedded in your website or app, so the customers can access it whenever they want assistance.
You can also control the quality of responses for your chatbots, and optimise them to build trust and relationship with your consumers. This is important for customer service because they serve as the first line of defence. When they have a seamless interaction with your chatbots, it’s always a big plus for your business’ image. Furthermore, a single chatbot can engage with multiple users at the same time. Diminishing, if not eliminating, waiting time that was previously an issue with human agents.
Lastly, you can make sure that your human resources are assigned to more critical tasks for your business. Because you free up the time for day-to-day customer service, they can work on analysing and studying the data from these queries and gather insights that will help your business grow.
April9 Digital Consulting offers top-notch innovative software to help take your services to the next level. Our team of industry experts create and integrate software solutions for businesses just like yours. Software solutions and applications like chatbots are our bread and butter. We work closely with your company’s current systems to ensure effortless streamlining and zero disruption.
To get a consultation on your business’ software needs, get in touch with us today for a free chat about how we can help you reach your goals and take your business to the next level.