Each of Greyhound’s 70+ daily services use a passenger manifest: a vital document which allows drivers to organise and keep track of their passengers. The archaic nature of a pen and paper system was causing frustration and logistical problems for Greyhound’s drivers, and April9 was brought on board to deliver a modern solution.
In order to meet Greyhound’s requirements under an accelerated deadline, two project teams worked in parallel, with one team handling API (back-end) the other responsible for the iPad app development. Working to 12 fortnight sprint goals, automated API Testing and Continuous Deployment were set up to increase velocity and let the teams focus on features build and quality assurance.
The project was delivered successfully, on schedule, for Christmas 2018. The new system provides all drivers with an electronic tablet-based manifest, updated in real time and synchronised each time a passenger books, boards, exits or cancels their trip. The app receives information and updates from Greyhound’s travel centres, call centre and Operational Control hub, reducing to-and-fro communication and streamlining Greyhound’s services across the board.
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