PPQ’s back-office system forms the heart of their business and needed modernising in order to keep up with their increasing customer demand.
April9 placed an onsite team to focus on user experience, software development, project management, and quality assurance testing. Our Agile team worked closely with PPQ’s own developers and stakeholders to gain a deeper understanding of what the new system needed. Key areas of focus included system usability and improving the sophistication of the user interface, while still incorporating elements of the legacy system for the smoothest transition possible. Updates were given to PPQ at every stage of the project to provide value and assurance throughout its duration.
With a new, sophisticated system which is faster and more user-friendly, PPQ’s call centre staff were able to rapidly access and analyse information. The department experienced an immediate productivity boost upon launch.
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