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Jan 2024|4 min read

Arbor Operations - Modernising Business Processes for Efficient Tree Services

About the Organisation

Arbor Operations, a trusted provider of maintenance, tree management, and landscaping services, has been serving Brisbane metropolitan and South East Queensland since its establishment in 1986. With a team of highly-trained experts, Arbor Operations prioritizes excellence in arboriculture and tree management, aspiring to leave a lasting legacy for future generations.

Mum and daughter looking after trees


In pursuit of operational excellence, Arbor Operations sought a modern solution to streamline core business processes, including customer record management, job orders, scheduling in-field activities, and document generation. The goal was to replace outdated systems, fostering efficiency and connectivity with essential systems handling accounting, email, fleet management, and in-field data capture forms.


1. Legacy Systems: replacement of outdated and disparate systems.

2. Comprehensive Connectivity: integration with key systems for accounting, email, fleet management, and data capture forms.

Composable Solutions Delivered

CRM, Sales, and Job Management Apps

Implementing a phased approach to minimize disruption, Arbor Operations collaborated with April9's Solution Architect. Key stakeholders and staff participated in workshops to:

Design Data Capture

Decision-making on optimal data capture methods.

Modernise Business Processes

Ensuring alignment with modern business processes.

Assess Integrations

Discussing and evaluating integration points for a comprehensive solution.

Client Outcomes

The implementation of modern solutions led to significant outcomes for Arbor Operations:

Operational Efficiency: Streamlined business processes for enhanced operational efficiency.

Improved Decision-Making: Informed decisions facilitated by data capture design workshops.

Connectivity and Integration: Seamless connectivity with key systems, fostering holistic business management.

Arbor Operations, in collaboration with April9, successfully embraced modern solutions, paving the way for enhanced efficiency, improved decision-making, and comprehensive connectivity in the realm of arboriculture and tree management.

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Interested in technology that can help your business grow?

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