About the Organisation
The Apprenticeship Employment Network (AEN) stands as Australia's largest employer of apprentices and trainees, functioning as a national network of group training organisations. Employing over 24,000 apprentices and trainees, AEN plays a pivotal role in supporting its members through advocacy, negotiation, and policy setting at both state and national levels.
Scenario
In the pursuit of optimising workforce development, AEN faced the challenge of enhancing the apprenticeship accreditation process, ensuring a streamlined approach to employer accreditation and management of the entire accreditation lifecycle.
Challenges
Accreditation Enhancement:
Streamlining and modernizing the accreditation process for employers.
Efficient Management:
Developing efficient portals for employers and accreditation partners.
Composable Solutions Delivered
1. Public Website
A publicly accessible website was developed to guide employers through the accreditation process. Key features included self-registration, accreditation benefits, and a comprehensive overview of the apprenticeship employment accreditation journey.
2. Employer Portal
A dedicated portal empowered organisations to manage their accreditation status seamlessly. Users associated with the organisation could apply for accreditation, view current status, download certificates, and initiate renewal processes as needed.
3. Accreditation Partner Portal
This portal facilitated accreditation partners in managing applications for specific countries. The partner user had the ability to review submissions, mark responses, and oversee the accreditation process. Self-management functionalities for accreditation body details and user access were also integrated.
4. Back-office Systems
Employer and Accreditation Partner portals were seamlessly connected to a back-office solution. This solution served as a central hub for data storage and business workflow processing. Back-office administrators had the authority to manage application requirements and pricing rules for each country.
