About the Organisation
Arbor Operations, a trusted provider of maintenance, tree management, and landscaping services, has been serving Brisbane metropolitan and South East Queensland since its establishment in 1986. With a team of highly-trained experts, Arbor Operations prioritizes excellence in arboriculture and tree management, aspiring to leave a lasting legacy for future generations.
Scenario
In pursuit of operational excellence, Arbor Operations sought a modern solution to streamline core business processes, including customer record management, job orders, scheduling in-field activities, and document generation. The goal was to replace outdated systems, fostering efficiency and connectivity with essential systems handling accounting, email, fleet management, and in-field data capture forms.
Challenges
1. Legacy Systems: replacement of outdated and disparate systems.
2. Comprehensive Connectivity: integration with key systems for accounting, email, fleet management, and data capture forms.
Composable Solutions Delivered
CRM, Sales, and Job Management Apps
Implementing a phased approach to minimize disruption, Arbor Operations collaborated with April9's Solution Architect. Key stakeholders and staff participated in workshops to:
Design Data Capture
Decision-making on optimal data capture methods.
Modernise Business Processes
Ensuring alignment with modern business processes.
Assess Integrations
Discussing and evaluating integration points for a comprehensive solution.
