About the Organisation
Autogami, a messaging and automation platform dedicated to the growth of dealerships and service centers, has established its presence across 200+ dealerships in Australia and New Zealand.
Impressive Achievements
In its inaugural year, Autogami achieved remarkable milestones:
- 8.5M Messages Sent
- 75% Response Rate for Additional Work Orders
- $50M Additional Work Generated
- $100M Handled via SMS Payments
Scenario
Seeking to expand its service offerings, Autogami envisioned a mobile application that would empower sales consultants and technicians alike. The goal was to facilitate personalised communication, allowing sales consultants to capture and share custom photos and videos of vehicles with potential buyers. Simultaneously, technicians could use the same app to provide real-time updates on service repair orders, ensuring timely communication with both the head office and customers.
Challenges
The primary challenge was to bring this vision to life, necessitating the collaboration of mobile app developers to complement Autogami's expertise in back-end API services.
Composable Solutions Delivered
Autogami's innovative mobile application seamlessly integrated with existing Customer Relationship Management (CRM) systems. This integration empowered dealers and salespeople to:
Follow up Faster
- Initiate swift follow-ups with customers via SMS.
Book Appointments
- Schedule test drives and service appointments promptly, outpacing competitors.
