Our Commitment to Privacy
Your privacy is important and essential to us. To protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. The current policy will be available from our homepage. Any personal information that we collect or hold about you will only be used for the purposes for which we have collected it, or as allowed by law. We will abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law, in respect of your personal information.
What We Collect
When we refer to "personal information" we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. We will only collect personal information which is reasonably necessary for, or directly related to, our functions and activities. By accessing or using our website(s), domains, products, services, tools or content (collectively referred to herein as “Content”), you agree to the collection and use of your information according to the terms of this Privacy Policy. We collect information which you volunteer when accessing or using our Content, or otherwise transact with us, including your name, mailing address, email address, telephone numbers, account registration, and other electronic data. When you access the Content, our servers automatically receive and record information from your browser including your IP address, device type, operating system, unique device identification numbers, browser type, broad geographic location, the date and time of use of our services, the date and time of an event on your system, system logs, technical attributes about the device and cookie information. We use this information to provide technical support, security services, to communicate with you about our products and services or related topics, to improve our products and services and to facilitate administrative tasks such as billing and payment receipt. We use non-identifying and aggregate information to better design our services but we do not disclose anything that could be used to individually identify you.
Disclosure of Your Personal Information
We do not sell, rent or trade any collected information to third parties for their promotional use. We may disclose collected information as necessary to comply with law or law enforcement officials, such as in response to a validly issued court order, subpoena or warrant. We may disclose your personal information the following parties: external service providers, so they can provide the service we have contracted out to them; companies that provide information and infrastructure systems to us; - anybody who represents you; anyone, where you have provided us consent; investors, agents, advisers, or any entity that has an interest in our business. Prior to disclosing any of your personal information to another person or organisation, we will take reasonable steps to ensure that the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or otherwise that you have consented to us making the disclosure. We may use cloud storage to store the personal information we hold about You. The cloud storage and the IT servers may be located outside Australia.
Retention and Security of Your Information
We will retain data or information we collect from you for as long as needed to provide services to you. We may also retain this information to comply with our legal obligations, resolve disputes, or enforce our Agreements. We will take reasonable steps to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information through physical, electronic, and managerial controls.
How You Can Access or Correct Your Information
You may request access to any of the personal information that we hold about you at any time by contacting us using the details below. Depending on the type of request that you make, we may respond to your request immediately. Otherwise, we usually respond to you within 7 days of receiving your request. If any of the personal information we hold about you is incorrect, inaccurate or out of date, you may request that we correct the information by sending us a request that credibly shows the error(s). If appropriate, we will correct the personal information at the time of the request. Otherwise, we will provide an initial response to you within 7 days of receiving your request. Where reasonable, and after any investigation we deem necessary to undertake, we will provide you with details about whether we have corrected the personal information within 30 days. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access and making corrections. If we refuse to grant access or correct your personal information, we will provide you with our reasons for not granting access or correcting the information.
What if you do not like how we handle Your personal information?
If you are not satisfied with how we have handled your personal information, or you have a complaint about our compliance with the Privacy Act, please contact us using the details below. We will acknowledge your complaint within 7 days, and provide you with a decision regarding your complaint within 30 days. If you are dissatisfied with the response of our Security Officer, you may make a complaint to the Privacy Commissioner which can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.
Changes to Our Privacy Policy
We reserve the right to change our Privacy Policy at any time. Such changes shall be effective immediately upon notice which shall be placed on our website(s). By using April9's services you waive any right to further notice. Your access or use of the Content thereafter shall be deemed to be your acceptance of such changes. We encourage you to refer to this Privacy Policy on a regular basis.
Further Information
You may request further information about the way we manage your personal information by contacting us on the details below.
Our Contact Details
Should you wish to contact us in relation to any aspect of our Privacy Policy, please use the details below: Email: privacy@april9.com.au
